Privacy Policy

At v2ActSoftware, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from our online store.

1. Information We Collect

Personal Information

When you place an order or create an account, we collect personal information including:

• Name and contact information (email address, phone number)
• Billing and shipping addresses
• Payment information (processed securely through our payment gateways)
• Order history and purchase details
• Account credentials (username and encrypted password)

Technical Information

We automatically collect certain information when you visit our website:

• IP address and browser type
• Device information and operating system
• Cookies and usage data
• Pages visited and time spent on our site
• Referring website addresses

2. How We Use Your Information

We use the collected information for the following purposes:

• Order Processing: To process and fulfill your orders, send confirmations, and deliver products
• Customer Service: To respond to your inquiries, provide support, and resolve issues
• Account Management: To create and manage your account, including password resets
• Payment Processing: To securely process transactions through our payment gateways (PayU, CCAvenue)
• Communications: To send order updates, promotional offers, and important notices (with your consent)
• Security: To detect and prevent fraud, unauthorized access, and other illegal activities
• Analytics: To understand user behavior and improve our website and services

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience:

• Essential Cookies: Required for basic site functionality, shopping cart, and checkout
• Analytics Cookies: Help us understand how visitors interact with our website
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Track your browsing to show relevant advertisements (with your consent)

You can manage cookie preferences through our consent manager or your browser settings. Note that disabling certain cookies may affect website functionality.

4. How We Share Your Information

We do not sell your personal information. We may share your data with:

• Service Providers: Payment processors, shipping companies, and email service providers
• Legal Compliance: When required by law, court order, or government regulation
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Fraud Prevention: To protect our rights, property, and the safety of our users

5. Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for data transmission
• Secure payment gateway integration (PCI DSS compliant)
• Password encryption and secure authentication
• Regular security audits and updates
• Restricted access to personal data by authorized personnel only

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate information in your account
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing emails at any time
• Data Portability: Request a copy of your data in a machine-readable format
• Consent Withdrawal: Withdraw consent for data processing where applicable

To exercise these rights, please contact us at [email protected]

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order and transaction data may be retained for tax and accounting purposes as required by law.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on this page with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: