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Return & Refund Policy

Last updated: October 28, 2025

At v2ActSoftware, customer satisfaction is our top priority. We understand that purchasing digital software licenses requires trust, and we're committed to ensuring a fair and transparent refund process. This policy outlines our return and refund procedures for all digital products sold on our platform.

1. Nature of Digital Products

All products sold on our website are digital software licenses delivered electronically.

CRITICAL: Activation Voids All Options

Once a license key has been activated or used by you, it cannot be returned, refunded, or exchanged. Please verify your purchase and system requirements before activating.

  • No refunds for software licenses
  • Free replacements for defective or invalid licenses
  • Exchanges require 30% restocking fee; remaining 70% added as store wallet credits (before activation)

2. 14-Day Return Window

We offer a 14-day return period from the date of purchase for eligible refund requests:

Free Replacement (Before Activation):

  • Product key is invalid or non-functional
  • License key was already used before delivery
  • Wrong product delivered due to our error

Exchange with 30% Restocking Fee (Before Activation):

  • Ordered wrong product by mistake
  • Want to switch to a different product
  • Change of mind
  • Duplicate purchase

Remaining 70% added to store wallet as credits.

Not Eligible:

  • License has been activated or used
  • Failure to meet system requirements
  • Request made after 14-day window

3. How to Request a Refund

To request a refund, please follow these steps:

1

Contact Support

Email us at [email protected] with your order number and reason for the refund request.

2

Provide Details

Include your order number, product name, purchase date, and a detailed explanation of the issue. Screenshots or error messages are helpful.

3

Await Review

Our support team will review your request within 24-48 hours and may request additional information or attempt to resolve the issue first.

4

Decision & Processing

If approved, refunds are processed within 7-14 business days to your original payment method.

4. Refund Processing Timeline

Once your refund is approved:

  • Processing Time: 7-14 business days from approval
  • Payment Method: Refunded to your original payment method (credit card, UPI, wallet, etc.)
  • Bank Processing: Additional 3-5 business days for bank processing may apply
  • Notification: You'll receive email confirmation once refund is initiated

5. Alternatives to Refunds

In certain cases, we may offer alternatives that better address your needs:

Product Exchange

Exchange for a different product if ordered by mistake or change of mind (before activation).

30% restocking fee applies. Remaining 70% added to store wallet as credits.

Store Credit

Store credit added to your wallet can be used to purchase any product.

Free Replacement Key

Immediate replacement provided for faulty, invalid, or pre-used licenses at no cost.

Technical Support

Our team can help resolve activation issues, compatibility problems, and installation guidance.

6. Special Considerations

Software Products & Licenses

  • No refunds for software licenses
  • Free replacements provided for invalid, non-functional, or pre-used licenses
  • Exchanges for wrong orders or change of mind: 30% restocking fee applies, remaining 70% added as store wallet credits (before activation only)
  • All options void once license is activated
  • Verify system requirements before activating

Bundled Products

For bundled or discounted packages:

  • Refunds apply to the entire bundle, not individual items
  • Partial refunds are not available for bundles
  • Exchange options may be available for specific items

14-Day Replacement Guarantee

We stand behind the quality of our products. If you encounter issues with invalid or non-working license keys within 14 days of purchase (before activation), we guarantee a replacement with no questions asked.

This guarantee applies to technical failures only. It does not cover change of mind or compatibility issues listed on product pages. Verify requirements before activating.

7. Contact Us for Refunds

Have questions about our refund policy or need to initiate a return? We're here to help:

Email: [email protected]

Response Time: Within 24-48 hours

Required Information:

  • Order number
  • Product name
  • Reason for refund
  • Screenshots (if applicable)

8. Changes to This Policy

We reserve the right to modify this Return & Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

For complete terms of service, please refer to our Terms & Conditions